Last updated: 7 August 2026
Ace Window Cleaning respects your privacy and is committed to protecting the personal information you provide when using this website, contacting us or making a booking.
This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your personal information.
Who We Are
This website is operated by Ace Window Cleaning, a window and exterior cleaning business based in Beccles and serving surrounding areas.
For questions about this Privacy Policy or how your personal information is handled, please contact:
Email: contact@acewindowcleans.com
Information We Collect
We may collect personal information when you contact Ace Window Cleaning through the website, make an online booking, contact us by email or otherwise communicate with us.
When you use the website contact form, we may collect your name, email address and the information you include in your message.
When you make an online booking, we may collect your first name, last name, email address, telephone number and address.
We may also collect technical information about how visitors use the website through analytics and security services.
How We Use Your Information
Personal information may be used to respond to enquiries, provide quotations, manage bookings, communicate with customers, arrange or provide cleaning services, maintain appropriate business records, operate and improve the website, protect the website from spam or misuse, and comply with legal or regulatory requirements where applicable.
Ace Window Cleaning does not currently use information submitted through the website for newsletters, promotional emails or other direct marketing.
Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because it is necessary to take steps at your request before entering into a contract, to provide services under a contract, because we have a legitimate business interest in responding to enquiries and operating the business, or because we are required to meet a legal obligation.
Where consent is required for a particular type of processing, you may withdraw that consent at any time.
Contact Forms and Online Bookings
The website uses online forms to allow visitors to contact Ace Window Cleaning and request or arrange services.
Information submitted through these forms may be stored within the website’s WordPress system and related plugins. Copies of enquiries or booking information may also be sent by email and stored on the website hosting server.
Access to this information is restricted to those who need it for the operation of Ace Window Cleaning or the website.
Website Hosting and Email
The website and associated email services are hosted using servers provided through KnownHost.
Information submitted through the website or sent to an Ace Window Cleaning email address may therefore be processed and stored through the hosting infrastructure used to provide these services.
Ace Window Cleaning primarily uses:
An additional administrative email address may also be used where necessary for website administration.
Google Analytics
This website uses Google Analytics to help understand how visitors use the website.
Google Analytics may collect information such as pages visited, approximate location, device and browser information, how visitors reached the website and how they interact with pages.
This information helps Ace Window Cleaning understand website usage and improve the website.
Where required, analytics-related cookies will be controlled through the website’s cookie consent system. More information about cookies will be provided in the separate Cookies Policy.
Google reCAPTCHA
The website uses Google reCAPTCHA v2 to help protect online forms against spam and automated submissions.
When reCAPTCHA is used, Google may process technical information about your device and interaction with the website to determine whether a submission is being made by a person rather than an automated system.
Google’s own privacy and terms may apply when using reCAPTCHA.
Cookies
The website uses cookies and similar technologies for functions such as website operation, security and analytics.
Where consent is required, visitors will be given appropriate choices through the website’s cookie banner.
More information about the cookies used on this website will be available in the Cookies Policy.
Sharing Your Information
Ace Window Cleaning does not sell personal information.
Information may be shared with trusted service providers where reasonably necessary to operate the website, email services, analytics, security or other business systems.
Information may also be disclosed where required by law, to establish or defend legal rights, or where necessary to protect Ace Window Cleaning, its customers or others.
Service providers are only permitted to process personal information for legitimate purposes connected with the services they provide.
International Data Processing
Some third-party technology providers, including Google, may process information outside the United Kingdom.
Where personal information is transferred internationally, the relevant service provider is responsible for using appropriate safeguards where required by applicable data protection law.
How Long We Keep Information
Ace Window Cleaning does not currently operate a single fixed retention period for all enquiries and booking information.
Personal information will be kept only for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing customer relationships, maintaining appropriate business records and meeting any legal, accounting or regulatory requirements.
Information that is no longer reasonably required should be deleted or securely disposed of.
Keeping Your Information Secure
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
The website, hosting account, WordPress administration and email services are managed using appropriate access controls and security measures.
However, no internet-based system can guarantee absolute security.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to request access to information held about you, request correction of inaccurate information, request deletion of information in certain circumstances, object to or restrict certain processing, and request transfer of information where applicable.
You may also withdraw consent where processing is based on consent.
To make a privacy-related request, contact:
We may need to confirm your identity before responding to certain requests.
Complaints
If you have concerns about how your personal information has been handled, please contact Ace Window Cleaning first so that the matter can be investigated.
You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has been handled in breach of data protection law.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology used or legal requirements.
The latest version will always be published on this page with the date of the most recent update.